FAQs

Every floor is different. We take the time to understand your timber and its condition, and we plan each step so the finish lasts and looks right. Our goal is simple: we want you to be happy with your floors for years to come.

We bring decades of experience and a hands-on approach. We focus on doing the job properly, not just quickly. Every floor we work on gets the same care and attention we’d expect for our own homes.

To make sure we give you the right advice, we visit your home for a free consultation. Seeing the floor in person lets us explain your options and give a written quote that’s accurate and tailored to your home.

Every floor is different. Most projects take 3–4 days, and we’ll let you know exactly what to expect during the consultation so you can plan around it.

We take care to protect your home while we work, covering surfaces and keeping dust to a minimum. We treat every home like it’s our own — careful, respectful, and tidy.

Yes. We use professional-grade finishes safely, and we’ll advise you on timing so your family and pets are protected while the floors cure.

With the right care, our finishes are made to last. We’ll explain how to maintain your floors so they continue looking great and stay strong for years.

We make sure you know what’s happening at every stage. If you have any questions or concerns, you can ask at any time — we’re always happy to explain what we’re doing and why.

We ask that the work area is cleared before we start so we can focus on the floors. After the work is done, your furniture can be moved back after 5–7 days, once the finish has hardened. Felt pads under furniture will help protect your floors for the long term.

For safety and comfort, we recommend arranging somewhere else for you and your pets while we work. This also lets us focus fully on your floors and give them the attention they deserve.

You can walk on your floor 24 hours after the final coat, in socks or bare feet. We do not recommend allowing your pets on the floor until the floors have cured (Approx 3 days post final coat).

We inspect your floors carefully before starting. If a repair is needed, we’ll handle it in the right way so your floor is even, strong, and looks consistent.

Yes. We remove the coverings and assess the timber underneath, letting you know what to expect and how we can bring the floor back to life.

We work carefully up to the skirting boards. Minor scuffs can happen, especially on newly painted surfaces, so the best results come if the final coat of paint is applied after we finish.

Our sanding equipment keeps dust to a minimum, and we clean as we go. We want you to feel comfortable in your home while we work.